About Fishriglab

Fishriglab supplies essential fishing tackle and repair parts for anglers everywhere. We are an international online store dedicated to providing high-quality gear with free worldwide shipping.

Who We Are

Fishriglab is operated by HYGGO PTY LTD (ABN 26 680 569 653), based in Melbourne, Australia. We trade as Fishriglab on fishriglab.com. Our governing law for terms of use is the laws of Victoria, Australia, but this never limits the mandatory consumer rights you have in your own country.

What We Sell

We specialize in fishing equipment and components. Our range includes:

• Hooks made from high carbon steel and stainless steel for durability.
• Swivels and snaps, many made from stainless steel to resist corrosion in saltwater.
• Individual rod repair parts, such as tips and guides, so you do not need to buy a whole kit.

Shipping and Delivery

We offer free standard tracked shipping to every country we deliver to. You can see the full list of supported countries at checkout. Prices are shown and charged in your local currency.

• Processing: Orders are processed in 1–3 business days. We place the order with our supplier partner, who packs it and hands it to the carrier.
• Delivery Time: Most orders arrive within 7–15 business days. Some countries and remote areas may take up to 20 business days.
• Tracking: You will receive a tracking number by email when your order ships. Tracking can take 2–3 business days to update after dispatch. Signed-in customers can also view orders under Account > Orders.
• Multiple Items: Orders with several items may arrive in separate parcels.
• Undeliverable Items: Not every product can be shipped to every country. If an item cannot be delivered to your address, we will tell you within 1 business day and refund that item in full.

Please check your shipping address carefully. We are not responsible for parcels sent to a wrong address entered by the shopper.

Customs and Taxes

Where the destination country charges VAT or GST on imports, it is included in the price shown. In a few countries (for example Canada), sales tax is shown and added at checkout. Elsewhere, any import duties or taxes are set and collected by the destination country on delivery.

Payment Methods

We accept Visa, Mastercard, American Express and PayPal. Payments are processed securely by Stripe and PayPal. We never see full card numbers. Payment is taken when the order is placed. We do not offer buy now, pay later services such as Afterpay or Klarna. If a payment is declined, please try another card or PayPal, or contact us.

Returns and Refunds

Change of Mind: Unused items in their original packaging can be returned within 14 days of delivery. To start a return, email us with your order number. We will reply within 1 business day with instructions and the return address (which may be in another country). The shopper pays return postage for change-of-mind returns. There is no restocking fee. We do not offer exchanges; please return the item for a refund and place a new order.

Items not returnable for change of mind include used or assembled items, items with broken hygiene seals, and personalised items.

Faulty, Damaged or Wrong Items: Email us within 14 days of delivery with your order number and photos. We will refund in full or send a replacement at no cost to you.

Refund Timing: Refunds go to the original payment method within 3 business days after the return arrives. Your bank or PayPal may take 5–10 business days to show the funds.

Order Issues

If your order has not arrived after 20 business days from the order date, contact us and we will re-send it or refund it in full.

Contact Us

You can reach us by email at [email protected] or via the contact form. We reply within 1 business day. Please include your order number when writing about an order. We do not have a published phone line.

Privacy and Cookies

We collect name, email, shipping and billing address, phone (optional) and order details to fulfil orders, answer questions and prevent fraud. We share order details only with the suppliers and carriers needed to deliver, and with our hosting and email providers. Data may be processed outside your country. We keep order records as long as tax and accounting law requires. You can ask for access, correction or deletion by email. The data protection law that applies to you (such as the GDPR) applies.

Essential cookies keep the cart, sign-in, ship-to country, currency and language working. Stripe and PayPal set their own cookies for fraud prevention at checkout. One first-party cookie remembers how a visitor first arrived (for 90 days) to measure marketing. We do not use advertising cookies. Visitors can block or delete cookies in their browser, though the cart and checkout need the essential ones.

Consumer Rights

The mandatory consumer protection laws of your country always apply in addition to these policies.